Our Customer Satisfaction Policy
At Asbank, we believe that a sustainable financial success can only be achieved with high customer satisfaction and loyalty. For this reason, we are constantly improving ourselves to ensure that Asbank is the first choice for both our customers and our employees.
know that they exist in this institutions for the customers and thanks to the customers
know that the customers want to feel valued and important.
strive to recognize the customers, understand their needs, their characteristics and expectations.
are always ready to listen the customer, deals with their problems and gives the necessary support for the solution
know the importance to keep the customers fully and timely informed.
pay attention that the information is clear and understandable.
explain the reasons of the decisions taken by the bank with justifications.
give promises that they can keep and communicates honestly and openly.
serve faithfully to the "confidentiality of customer information"
aim to establish a long term, fair and beneficial relationship for both sides.
provide quality service throughout the customer's entire relationship with the bank, not just during the sale of products and services.
Our Customer Satisfaction Principals
You can contact us at our branches within working hours or 24 hours a day, 7 days a week for your questions requests and complaints.
You can call 444 DOST for your application or visit www.asbank.com.
The information that your applications have been taken is given to you according to your contact information.
Your inquiries, requests and complaints are evaluated without prejudice and with fairness.
The evaluation of applications is free for our applicants
Protecting your personal information is extremely important. For this reason, your personal information is not shared with third parties.
We have always been careful to offer to our valued customers who deserve the best, feasible solutions within the framework of our bank policies and legal practices, to meet your needs and to protect your rights at all times.
Your questions, requests and complaints are evaluated without prejudice and with fairness.
We are constantly making progress towards being customer focused in proactively improving our products and services in business processes, our products and services.
Our Customer Satisfaction Rules:
We consider our customers to be "right" and examine the reasons for complaints in this respect.
We investigate every aspect of the communicated issues to us and have the chance to develop our processes.
We adopt an understanding that our customers expect quality service from us.
We want to create strong, accurate, clear and sustainable customer-affiliation relationships for products or services that our organization offers directly or indirectly to its customers.
We respond to all kinds of feedbacks with a fair and objective approach.
We care about the privacy of customer information.
We adopt a professional approach to serve our clients' needs with our professional staff.